Warsaw City Hall
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There are countless reasons to fall in love with Warsaw

Practical Warsaw


• Emergency 112
• Police 997
• Ambulance 999
• Fire Brigade 998
• City Guard 986
Emergency number for foreigners: +48 608 599 999
1 October - 31 May: Mon - Sun 8 am - 6 pm (information in Polish, English, German); from June 1 to September 30: Mon - Sun 8 am - 8 pm (information in Polish, English, German and Spanish) 


• Poland Travel Hotline: +48 801 888 844, + 48 22 278 77 77 (Mon.-Sun. 8 am - 6 pm, from June 1 to September 30: Mon.-Sun. 8 am - 8 pm, information in Polish, English and German)
• PKP Railway Information +48 197 57
• PKS Bus Information +48 708 208 888
• Chopin Airport Information +48 22 650 42 20
• Warsaw Medical Information +48 22 443 77 77
• Customs Information Centre +48 801 055 055, +48 22 330 03 30  for mobile connections

*always type the prefix 22 when dialing a five-digit number on a mobile phone


Operating from one site via a number of channels, this service is designed to provide information to and receive calls from people with reports, requests for intervention, petitions and ideas related to the city life. Use the website, the free app or the phone service. The “Warsaw 19115” service is available 7/24 and will help you:

- to select a convenient public transport connection
- to check when your next bus, tram, metro or suburban train comes
- to receive up-to-date information on what is happening in the city 
- to get to a hotel, church, concert or exhibition
- to report a case requiring action from municipal services
- to pass suggestions regarding the improvement of the quality of everyday life or a temporary stay in Warsaw

 telephone 19115*

  Website www.warszawa19115

 Free mobile app




The currency in Poland is the Polish Złoty (PLN) 1 PLN = 100 groszy.
Coins circulate in denominations of 1 PLN, 2 PLN, 5 PLN and 10, 20 and 50 groszy; banknotes are in denominations of 10, 20, 50, 100, 200 and 500 PLN.
In some larger stores, such as hypermarkets, and at some cash-only windows, you can pay in Euros. You must notify the cashier that you will be paying in Euros, but note that it is not a popular currency in Poland yet, and chances are that your change will be given in PLN.

Currency Exchange
Currency should be exchanged at a registered exchange centre. Usually there is no commission for the exchange. Note that cash should not be exchanged on the street or with bystanders.

VAT Refund
Travellers from outside of the European Union may apply to receive full reimbursement of VAT for goods purchased in Poland. You must purchase a minimum of 300 PLN of goods in shops displaying a blue and white 'Tax Free' sign. You must also inform the salesperson of your intention to recover the tax. To do so, fill out a special form, which must be shown at customs when leaving the EU zone.
Detailed information on www.global-blue.com

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